52 lines
1.8 KiB
Python
52 lines
1.8 KiB
Python
from django.db import models
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from django.conf import settings
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from django.utils.translation import gettext_lazy as _
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# Constants สำหรับสถานะ
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class TicketStatus(models.TextChoices):
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OPEN = 'OPEN', _('Open')
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IN_PROGRESS = 'IN_PROGRESS', _('In Progress')
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RESOLVED = 'RESOLVED', _('Resolved')
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CLOSED = 'CLOSED', _('Closed')
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class Ticket(models.Model):
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"""โมเดลหลักสำหรับ Ticket/Case"""
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# ฐานข้อมูลจะอ้างอิง User model หลักของ Django (CustomUser)
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creator = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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on_delete=models.SET_NULL,
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null=True,
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related_name='created_tickets'
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)
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assigned_to = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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on_delete=models.SET_NULL,
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null=True, blank=True,
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related_name='assigned_tickets'
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)
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title = models.CharField(max_length=255)
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status = models.CharField(
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max_length=20,
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choices=TicketStatus.choices,
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default=TicketStatus.OPEN
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)
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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# ฟิลด์สำคัญสำหรับการรวมเป็น Unified Inbox
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last_message_at = models.DateTimeField(
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null=True, blank=True
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)
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last_message_content = models.CharField(
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max_length=255, null=True, blank=True
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)
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is_read = models.BooleanField(
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default=False # สถานะอ่านล่าสุดโดย Agent
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)
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class Meta:
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ordering = ['-updated_at'] # จัดเรียงตามการอัปเดตล่าสุด
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def __str__(self):
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return f"TKT-{self.id}: {self.title}" |